USA Amazon KPO Process

USA Amazon KPO Process:  

Note: This is not a standard US Telemarketing Process. We do not need a hardcore telemarketing agents or predictive dialer for this process. 

A Vonage Toll-Free Account with 10 to 25-lines should suffice.

This is a KPO Process. KPO = Knowledge Process Outsourcing.

THIS IS A KPO PROCESS WITH 60% INBOUND CALLS FROM WEEK

Why Are Customers Calling Us?

1) INBOUND: Customers have received Email/SMS/IVR about our Amazon Seller On-Boarding Program and are hence calling to understand HOW they can join the Amazon Seller Program.  

Why Are We Calling Customers?

2) OUTBOUND: We are calling only those customer who have replied to our email and have shown interest in the Amazon Seller Program.

This Seller On-Boarding Program is available to anyone and everyone across globe. 

Our primary market are customers from US, UK & AUSTRALIA.

Client will INITALLY Start with US Market. Center has to arrange for US Toll Free Number.

Each agent is assigned a minimum of 100-150 case files a week which he has to follow up.

Amazon Course Features:

1) 4 Weekly Modules & 18 Lessons.

2) Unlimited 1-on-1 Support.

3) Amazon Account Approval Support

4) Sourcing/Drop-Shipping Support

5) Lifetime Updates on Amazon Strategies

6) Monthly Live Sessions with Sellers earning $100k to $300k/Month

7) Facebook/Instagram/Pinterest Marketing Support

  

Amazon Seller Coaching Fees: We're running 66% promotional offers

Package 1: $497 for 4 Weeks Learning/Training

Package 2: $995 for 12 Weeks (4 Weeks Learning + 8 Weeks Personal Support) 

Requirement:

1) Minimum 10 Seats (to be increased to up to 25 on good performance) 

2) USA Toll Free Number - Provided on Purchase 

3) Lease Line

  

Calling Hours: 9AM EST to 9 PM PST (2 Shifts)

  

Payouts & Pay Cycle:

USD 10 Per Seat Per Hour…!!

Weekly Payout for 25 Seats = 25 agents x $10 x 8 hrs x 5 days = $10,000 PER WEEK...!!  

Pay Cycle: Every Week!! 

Payment would be done via Bank Wire & Transfer charges will be deducted from payout (if any).  

Incentives will be paid over and above fixed rate for good performance.

  

Terms & Conditions:

1)  All Finalized Customer Recordings (HI to BYE) along with verification recording must be sent end of shift everyday for QA and customer disputes.

2) No Complaints from Customers will be entertained for false information given by any agent.

3) Non-performing, Fraudulent activity, False information to customer, in all this cases center will be terminated with immediate effect and no payouts will be paid.

Sign Up with Direct US Client.

This is a rare process that comes once in a while, not for generic offering