US B2B (AT&T Business Landline Customers)

Inbound & Outbound Program

We are looking for centers that have B2B or B2C Experience with US/UK/AUS Telecom (any telecom will do).

Here is the process brief:

1)          There is no financial information to be taken from any business customers.

2)          Only a verbal verification with a 3^rd Party Verification team is required to confirm the SWITCH from Copper Line to Fibre Optic Cable.

3)          Center Agents Require High Speed Internet Access to open the Customer’s AT&T Telephone Bill on the AT&T Portal and see which AT&T Fibre Plans the Customer is eligible for.

JUST LISTEN TO THE CALL RECORDINGS...!!

4)          INBOUND CALLS: The calls that coming in will be from EXISTING customers of the AT&T BUSINESS LANDLINE SERVICES only.

5)          OUTBOUND CALLS: The Client will provide the AT&T B2B database for the outbound calls. You cannot use any other database.

6)          Customers calling in/being called are offered an opportunity to SHIFT their Landline Business Lines from Copper to Fibre and avail of the AT&T Hyper Speed Internet and Communications Tools.

7)          AT&T Fibre (Bundled Pack) is on average 30% to 50% cheaper than AT&T Copper (Line + Internet).

8)          There are no forms to fill. No monies to be taken. This is a simple VERBAL VERIFICATION program where Customer authorizes shift from Copper to Fibre.

a.      80% of US Business Customers are not aware of the US Telecom Upgrade from Copper to Fibre which is already implemented in 21 States and in process in the balance 27 contiguous States of the USA (Alaska & Hawaii are excluded).

b.      The only thing we are doing is moving the customer from AT&T Copper to AT&T Fibre. Everything remains the same including the phone number and the Service Provider (AT&T).

d.      We are not selling them anything.

e.      We are not taking any banking information.

f.       We are not taking any written information from them.

g.      Everything is a simple verbal verification by TPV.

h.      The Dial tone that the Customer hears on the telephone handset will still come from the same telephone exchange as before.

i.        The Phone number will remain the same.

j.        The telephone wiring and instruments in the office will remain the same. Only a Fibre Converter will be added at the node outside the office.

k.      All services will remain the same.

l.        The Monthly Telephone Bill will be 30% - 50% cheaper through the AT&T U-Verse (Fibre).

7)     The Client pays an hourly payout PER AGENT on the following matrix based on EVERY TELEPHONE LINE we switch from PLAN A to PLAN B:

DAILY HOURLY PAYOUT MATRIX PER AGENT
Per Agent Per Day	Hourly Payout For That Day		Per Agent Per Day	Hourly Payout For That Dayt
2 Lines	$ 12.00		9 Lines	$ 27.00
3 Lines	$ 15.00		10 Lines	$ 29.00
4 Lines	$ 17.00		11 Lines	$ 31.00
5 Lines	$ 19.00		12 Lines	$ 33.00
6 Lines	$ 21.00		13 Lines	$ 35.00
7 Lines	$ 23.00		14 Lines	$ 37.00
8 Lines	$ 25.00		15 Lines	$ 39.00

8)     The average US Office has TWO telephone lines minimum. Marketing offices have 15-20 lines. Even a fresh agent can convert 4 lines PER DAY. 

It is so easy because you have nothing to sell. 

You are talking to existing customers and just switching them from Copper to Fibre and saving them thousands of dollars on their yearly telephone & Internet bills ….!!

9)     Payment is WEEKLY for the TOTAL HOURLY CALCULATION AGENT WISE.

10) The US Client is currently billing the Philippines Center a daily average of $12.00 PER HOUR PER AGENT. 

a.      Minimum billing of INR 12-15 Lacs in PILOT PHASE (8-12 experienced US agents).

b.      Minimum billing in FULL PHASE is INR 50-55 Lacs per month (30-40 experienced US agents)

11) Complete training is given by US Client themselves. Training is for only 4-7 days and thereafter immediate Go-Live. Center requires US DID (landline) Number with 1-channel per agent minimum ratio to be programmed into their Dialer and inbound calls will be routed to that number by the US Client.

SIGN UP WITH 12 YEARS OLD US IT COMPANY THAT WILL PROVIDE YOU ACCESS TO USA AT&T PORTAL FOR PULLING CUSTOMER'S TELEPHONE BILLS AND SEE WHAT PLANS THE CUSTOMER IS ELIGIBLE FOR UNDER THE FIBRE UPGRADE. 

12) Daily Sales entry is in to the Client’s CRM directly.

13) Payment cycle is Weekly, All sales invoices on Monday of Week-2 (for previous Week-1 sales) are paid on Friday of Week-3 and thereafter on Friday of every Week.

14) We require ONLY TWO CENTERS in INDIA for this process to start with minimum 15-20 seats in pilot phase and ramp up to 40 seats each in 45 days.

15) This is a 33-Months Contract, renewed automatically every 11-months on review.

Introduction to US Client and Signing of SLA immediately after signing of MOU at our office.