AUSTRALIA TELECOM INBOUND

*** PURE AUSTRALIA TELECOM INBOUND ***

1)    This is 100% Pure Genuine Inbound Process with FLAT PAYOUT OF $10 PER SEAT/HOUR (AUD).

2)    Calls are of Customers who are upgrading to a New Billing Plan and in some cases from Copper Wire to Fibre Optic.

3)    There is nothing to sell. Nothing to offer. Nothing to convince.  

4)    The call is transferred from the Customer Plan Upgrades Department of Telstra Wholesale and Fibre.

5)    The Agent from the Telstra Plan Upgrades Department will also be on the call along with the Customer.

6)    Since an Independent Third Party is required by Australia Telecom Laws to explain the plan details to the Customer who is upgrading, our job is to do the explaining of the plans to such customers.

7)    Our Agent’s Job is only to explain the features of the New Plan. That is all.

8)    IF the customer turns down the upgrade offer for any reason during the call, it has absolutely no bearing on the payouts to the Center.

9)    Center has to arrange for

a.     Australia DID Number (Landline) with a channel ratio of 1.5 to every 1 agent.

b.    Robust Inbound Dialer with ACD

c.     Noise Reduction Headsets

d.     All Calls to be recorded

e.     Power Back Up for Dialer System

f.      25 Experienced Agents from either US or Australia Call Center Background

g.      One Broadband Line as back up besides Fiber Optic Line for Dialer

10)                   All Calls have to be recorded from Hi to Bye and submitted to the Client at EOD.

11)                   There is no performance parameter. Each agent has a certain script to follow and he cannot deviate one bit from that script. That is all the quality adherence that is required.

12)                   Shift timings are 6.30am to 3.30pm IST (Monday to Friday) and 6.30am to 12.30pm on Saturdays. Payments are Weekly, First Week Billing is paid out in Third Week by Wire Transfer directly to Center's Account. 

13)                   All Australian Public Holidays are applicable. The center will always have to follow Australian Holidays only, hence staffing has to be managed on Indian Holidays.

14)                   All training is conducted ONSITE by the Official Trainer of the Client. This trainer has been working with the International Client for the last THREE YEARS and will introduce the Center’s Management Team to the Client also for future interactions.

15)                   Process sign up is fairly simple procedure:

a.     Sign our MOU and pay Consultancy Charges by RTGS (No Cheque and No Demand Draft)

b.    We introduce you to Direct Client who immediately starts your SLA procedure.

c.     We mutually fix training dates and timings.

d.    Training is of 3 days only. Onsite. Centre has to bear cost of two trainers travelling to their location for training.

e.     Client handover is done moment training is completed and team is ready to go live on Inbound Calls.

STRICTLY NO WINDOW SHOPPERS.

Only genuinely interested centers who are ready for Sign Up will be invited to the Mumbai Center where the Telstra Process is LIVE.

Send Center Profiles immediately for this process. We will also require Letter Of Interest from Interested Parties to made in favour of the information below and emailed to  Us .