Dialer, Server and CRM

Predictive Dialer Installation @ Rs 18,000 - Unlimited Seats.


Major Features:

• Inbound, Outbound and Blended call handling
• Integrated call recording
• Scalable to hundreds of seats
• Full USA, UK, Australia and Canada call compliance

Additional Features:

• Ability for an agent to call clients in succession from a database through a web-client Ability to display a script for the agent to read with fields like name, address etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to automatically record all calls
• Ability to schedule a callback with a customer as either any-agent or agent-specific Ability in Manual dial mode to preview leads before dialing
• Faster hang up and dis-positioning of calls with one key press (Hot Keys)
• Ability to add custom call dispositions per campaign
• Ability to use custom database queries in campaign dialing
• Recycling of specified status calls at a specified interval without resetting a list
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Load Balancing of call across multiple inbound or outbound Asterisk servers is possible.
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for agents to select a Pause Code when they are not active
• Ability for agents to view the statuses of other agents on the system
• DID, phone and carrier trunk provisioning through the web interface.
• Several real-time and summary reports available. Real time campaign display screens

Server Configuration:

i3/i5/i7 Processor
4 GB RAM (Min Recommended)
500GB-1TB  Internal Hard Disk
1 or 2 Network cards.
DVD ROM (Optional USB for installation purpose)
Avoid Atheros NIC for best performance.