Pharma Inbound Campaign

Description:

1. To Handle Incoming Calls From Existing Pharmacy Customers

2. In Order To Provide Medicine Ordering Assistance and Customer Service

3. Online Assistance for Billing and Other related issues.

4. To Provide Extensive Support And Assistance To The Existing Customers.

Customer Base: United States of America

Seats Required: 10 (FTE)

Time Zone: United States of America

Project Operations: 365 Days (Initially 1 Shift | 3 Shifts based on Performance)

Contract Duration: 2 years

Payout: $10* per hour

Technology:

 Predictive Dialers

 Modern Computers with High End configuration

 Leased Line HIGH End Bandwidth

 Dedicated Servers

 VoIP Minutes Needed For Making Outbound Calls Whenever Necessary

1. Certifications: DOT

2. Payment Channels: Bank Transfer

3. Payment Frequency: Bi-Weekly

4. Training & Support: Provided

5. Payout: $10 per hour per agent

6. Agents / Signup: 10 FTE/ Sign with direct Client

Service Experts Required Having Excellent Exposure To Telephone Etiquette Pertaining To Customer Service.

1. A Service Team with Equal Ratio Of Male / Female Telephonic Officers As The Staffing Scheme.

2. A Quality Control and a Call Monitoring Team To Meet Essentials As Sighted On The Service Level Agreement.

3. Able To Setup Inbuilt Resources, For TRAINING / STAFFING / RECRUITMENT.

4. Ensuring Professional Approach / Call Handling Skills, In Line With The Agreed Call Handling Time.

5. Company Profile & Required Documents To Be Emailed For Validation.

6. Once Validated, The Center Is Supposed To Transfer sign MoU with Smart consultancy

7. Service Level Agreement Will Be Sent For Acceptance And Signatures.

8. Invoice For The Commitment Bond Will Be Rolled Along With The SLA.

9. SLA / INVOICE Has To Be Signed And Honored Simultaneously

Required Documents:

 DOT

 Company Profile

 Director Profile

 Management Profile

 Networking Diagram

 Dialer Diagram

 Snap Shots